kay jewelers customer service kay jewelers customer service

Guess what - NO REFUND! Also to let employees know they should not ask personal questions like their social. I will be sure to share this with everyone I know. I went to pick up and the associate could not find my ring- what a mess? She came across the last one and had it overnighted, and I was able to get it just in time for the holidays! I would highly recommend kay.com for your jewelry purchase. Box 659728. #greatcause. (Trade-ins are not accepted at kay.com.) Top of the Page, What is a special ordered item? Top of the Page, What is the difference between natural and lab-created stones? I called and talked to three different managers three different times. From guiding you to the perfect engagement ring to handling a purchase-related question. Your Jewelry Consultant is ready to talk! Shortcut: Press 1, then press 1, the press 0 twice. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Found great customer service from Dustin and Xochitl and got a great deal. Immediately after ordering, I realized my phone auto-corrected the address to her address but my state and zip. I bought 2 rings from kay. Their telephone number is (845) 564-2205. Style finder: Thank you, you have successfully subscribed to our newsletter! Enter Street Address, City, State or Zip Code. This company was holding a sale on their rings. Sunday: 12 PM 9 PM ET. How can we enhance your Kay experience today? They are really refusing to give me My money back. 23 reviews of Kay Jewelers "Came in to buy a xmas present for Mom. Just trade it in for a upgrade. The Kay Jewelers Gold Exchange is an opportunity for you to sell your used, unwanted gold and platinum jewelry through a secure . Simply return your purchase at any KAY (or any Sterling Family of Jewelers location) or return your online purchase by mail up to 30 days after your purchase was shipped. Google+. Not an email. To talk to Kay Jewelers employees to not make people feel uncomfortable and to not pressure people to buy right away. November.25.22 5:20pm. My husband bought me my 10 anniversary ring set from Kay, like most young people when you first get married you cant always afford what you would like to buy your spouse. I gave them the ring to have it repaired and they have lost my ring and will not replace it. links within this website. Later I was told it was a custom order and not returnable for that reason. Beyond that, he took no responsibility for the monetary loss. They sell no bands in store. Every time I find an good customer service representative at Kay Jewelers they seem to let them go. By becoming a member, you can enjoy a range of benefits and perks that can enhance your experience at this store. If youd rather exchange your purchase for something new, great! How can we enhance your Kay experience today? Don't worry, the conditions for using this coupon are very broad. To calculate the overall star rating and percentage breakdown by star, we don't use a simple average. On May 28, 2022 Took to Broestl & Wallis the one ring that was damaged was appraised at $1800 if the diamond was in it and the Ring is ABSOLUTELY repairable contrary to what I was told from the store/repair. Yes, just inform the sales associate at the time of pick up and your merchandise will be gift wrapped free of charge. This complaint was posted by a verified customer. Well since I put it in my aunt's name UPS couldn't give me the package. Simply bring it into any KAY (or Sterling Family of Jewelers location) within 60 days after your order was shipped (within 30 days for watches). Average Customer Rating. What is your policy regarding the gold supply chain? Sign in to add more and ensure your Favorites will be available on all your devices. } They say I had 60 minutes and denied cancelation. I returned the earrings to the store on 2/26. Worst experience ever. This company is HIGHLY UNPROFESSIONAL. My wedding band is missing I call several times and no one knows where my wedding band is that I paid for already. Took it in to exchange it and was told I couldn't exchange it by the 3rd manager. As an Amazon Associate, we may earn commissions from qualifying ComplaintsBoard.com is a leading complaint resolution website on the Internet. With a commitment to providing exceptional customer service, Kay.com offers a variety of services, including free shipping, free returns, and a lifetime warranty on all of their jewelry. Platinum is pure metal that is naturally white and much more Top of the Page. Theyre saying due to the six-month rule, we are just out of luck and want to chare us $650 vs the $200 last time. I just want to take time to praise Sonya at the Park City Kay's location. Thank you Connie so much. If I do not hear from someone in a timely manner, I will be contacting my attorney and taking the company to small claims court to resolve this issue. The size was incorrect! - did not follow up. I have been a longtime customer of Kay Jewelers, and have loved every piece of jewelry I have purchased from them. Removed the interest and allow us to pay the final payment of $185.00. Nous aidons GetHuman-jpfunnyf rsoudre leur Kay Jewelers problme de support technique partir de Dec 21, 2019. Alternatively, you can make a payment over the phone at (855) 506-2499 or via mail.. How to Pay Your Kay Credit Card. One customer, Makenzie Balderson from Richmond, Virginia, told BuzzFeed News her nightmare experience with Kay was a huge stress on her wedding planning. Go ahead. It was 25% off. When will my credit card be charged for my in-store pick up? Unfortunately it was too small, so he took it to Kay's. Top of the Page, Can I have someone other than me pick up my order? When will my credit card be charged for my in-store pick up? Unfortunately, there are quite a few good reviews about the company's support service. Ill took that chain back and they swap it out for another gold chain and now Im suffering a sebaceous cyst on my right torsos. This is where the fun begins! Also apply for our NEW Concierge position for the holiday season. They treat their employees like numbers. was even willing to spend more & trade up, with a warranty purchase. They are a disgusting corporation!! The store manager showed total disregard for the loss of a ring that had immense sentimental value to my boyfriend. I called their customer service to file a claim, a manager never gave me a call back after numerous attempts. If you continue When I brought it in, they said it would be $450 to repair. Its location on this page may change next time you visit. Sales person very helpful; explaining that once paid off my rings have a life time guaranteeand would be sized at no charge. Doesnt seem like much but its a $600.00 difference. } Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Get questions answered and resume your conversations easily! I was never informed that the diamond and plain diamond band I wanted that they ordered for me was custom. Well start sending you the news you need delivered straight to you. Creating a MasterpieceOur diamonds and color gemstones are cut and polished by master craftsmen whose skill makes your stone beautiful and brilliant. I took it in for repair that day. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. 8:30am - 10:00pm; Score 2.3. <3 my kay.com :), Great service and products. Top of the Page, Do you offer any warranties on your merchandise? Claim it and get a lot of features. border-bottom: 4px solid #515666 !important; Learn more Contact our Customer Care Team Today. I would have remembered that. Credit options: We appreciate that you've chosen Kay Jewelers. transition: all 0.5s ease; Customer care will lie about resolving the issue. All Rights Reserved. We were not told that it was a promotion but a sale. FAQ. Will I have to pay shipping charges if I request in-store pick up? The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. If you have a payment history and your account is in good standing, you may be . An expert can help you narrow down options and find the perfect jewelry. But long before becoming a nationally recognized jewelry retailer, Kay was the simple idea of two enterprising brothers from Reading, Pennsylvania. Our KAY Jewelry Repair Team will determine which repairs are covered by a service plan or warranty, take "before" pictures, and send your item to our Design & Service Center. Submit a complaint and get your issue resolved. Do Kay Jewelers Increase The Credit Limit? In addition they replaced the setting for the other earring for no". Then I could buy the warranty after the repair for a few more hundred dollars. Build your forever wardrobe with new season KAY KONECNA Demi-Fine Jewelry now on FARFETCH. They told me the entire ring should be cashed out because it was unrepairable. I will never leave my ring in bleach again. I asked my sister who had sent her jewelry for maintenance and fixing and she said she never signed the release and I knew that because no one should and wouldnt sign that. we only owed $185.00 now it's almost 1200.00. Desired outcome: We went to Kay's off hwy 20 on January 2 and dropped it off to have it appraised and sized. Go ahead. Lease Purchase ProgramLearn MoreApply Now 8:30am - 10:00pm; Tue. My husband and I have been customers since 2000, when we made our first purchase by buying our wedding band. I love that they offer the diamond replacement guarantee with any diamond purchase. (Trade-ins are not accepted at kay.com. If you do not see your ring size listed for a ring you like, please visit the KAY Outlet store nearest you to determine if a ring can be ordered in your size. You get a discount on 10% OFF when you buy KAY Jewelers's goods from kay.com. I still had the Diamond, so that was to remount & fix the prong. Click Here to learn how to determine your ring size. The Customer Service At Kay Jewelers; The Final Word; The History of Kay Jewelers. Why do you measure jewelry in millimeters? Salary information comes from 25 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. They will tell lies, not return phone calls and not measure your finger properly for the sizing. Simply bring it into any KAY (or Sterling Family of Jewelers location) within 60 days after your order was shipped (within 30 days for watches). Was worried about all the negative reviews but I had a great experience with kay from ordering to shipping and beyond when ups left the package three doors down at my neighbors houseluckily I went on a treasure hunt after ups said it was delivered and found it..But even when I called Kay thinking it was not delivered. He mentioned casually that other customers had lost pieces of jewelry in the theft worth much more than ours.as if that made our loss less traumatic! I ordered two pairs of earrings online. About. Useful. This customer service is it's terrible to say the least. Exchanges can be made at any Kay Jewelers location. I will pay a private jeweler to fix the earrings. KAY Jewelers is an online jewelry retailer that offers a wide selection of fine jewelry, including engagement rings, wedding bands, and fashion jewelry. I was told they couldn't resize them, which seemed odd for a 'jewelers'. .owl-carousel .owl-controls .owl-pagination .owl-page span { } Granted, it was pre owned, but still. I asked another associate if everyone signs that and she said she was there just covering that she doesnt work on that relocation. Is this your company? I will NEVER shop at Kay again. I was told they couldn't resize them, which seemed odd for a 'jewelers'. Read More. This will surely increase the credibility of your complaint. We're Available. Explore KAY Outlet Exclusives for unique jewelry you won't find anywhere else. I want to speak to a DISTRICT MANAGER. Teenagers look in the store windows at the mall, dreaming of diamonds and charm bracelets, and 20-somethings . They tried to fault me for the diamond coming out. You'll have great cow workers and flexible schedule Signet Jewelers Ltd. - Kay Jewelers. Top of the Page, What is Kay Jewelers return and refund policy? We were not given any insurance claim information. Check out the difference between prices: James Allen 's diamond ring is $3830 at full price. 1-888-868-0296 (TDD/TTY: 1-800-695-1788) Feedback . How do I know I can trust these reviews about Kay Jewelers? A jewelry expert can help you find your dream jewelry. The processing time was one day longer than estimated, but shipping was a day shorter, so it worked out. If youd rather exchange your purchase for something new, great! A had a citizen wach for repair day lost it day give me a gift card for 425 dollars the card not working no wach no card I am out of money a was in store in outlet mall today for 2 hours no body activated my card tomorrow my marriage anniversary I vented to buy something card no good a am devastated wat a robbery lose my watch than give me a not working gift card I am going to reported to better business baroque I dont have extra money help he l p help help help. Unsympathetic clerk claims that I am out-of-luck because I didn't purchase the "extended warranty", standard warranty is 30 days. Your order will be shipped from Kayoutlet.com to the KAY Outlet store of your choice. Twitter. He decided he was gonna get it appraised and wanted to wear it because it was so special. Kay Jewelers reviews first appeared on Complaints Board on Jul 30, 2007. The Werewolf Diaries 2: Kapitel 5: Kayleigh - Weinmond: Deutsche Ausgabe: Ketterling, Corinna, Schwarz, Alicia: 9798377463382: Books - Amazon.ca I contacted my bank for a dispute and Kay finally refunded me my money. To write a complaint about Kay Jewelers and get an answer from the officials of Kay Jewelers, Complaintsboard.com's objective complaint writing and answer providing system can be used. cart reminders from KAY at the cell number used . She returned my call within an hour. Solitaire engagement rings are the perfect representation of your love and commitment. One pair was fine. Call KAY Jewelers customer support team and get help with any problems. Your credit card will be charged for your purchase the day the merchandise is shipped to the store. Order--number [protected]. Their customer service department should be called sewage department coz all I want to do is take a huge dump on their whole team. It should NOT be this hard to get my money back. Yes, they offer complimentary gift wrapping on all orders. You will receive an email advising you when your order is shipped and another email when your order is ready for pick up. All of our rings are sized to what has been determined is an average finger size. How long do I have to pick up my merchandise? There can be some limitations, so pay attention. Customer Support Phone Number: 1-800-527-8029. From guiding you to the perfect engagement ring to handling a purchase-related question. In our experience with Kay, we have had several frustrating experiences. I am very good at My wedding band lost a diamond two years ago, it took over seven months to get back due to Covid. Even though it didn't ship yet I was told they cannot change the city state and zip code. If your order meets the store's free shipping standard, then you can seize the chance to cut down your spending. Certain metals such as tungsten and titanium cannot be sized. What is the difference between white gold and platinum? I just LOVE MY NEW BEAUTIFUL NEW RING. KAY at Your Service. You can find contact details for Kay Jewelers above. Our Credit Customer Service Department's hours are: Monday-Friday 8:30 AM - 12:00 PM Eastern Time . } Kay Jewelers Customer Service; Kay Jewelers Customer Service Phone Number Phone Number: 1 (800) 527-8029. If you want to save big on your KAY Jewelers purchases in the future, you can go through this part for some inspiration. It looks like your microphone is disabled. 5 Ways To Personalize Your Anniversary Gift. How To Contact Kay Jewelers Corporate Office Headquarters HQ. * Watches may be returned within 30 days at any Kay Jewelers or kay.com. On Jun 1, 2022 I called and Waited 20 minutes on hold and the Call cut off. Kay Jewelers PO Box 740425 Cincinnati, OH 45274-0425 Top of the Page. Learn more Starting out as a store that sold a variety of products, including jewelry, musical jewelry boxes, electric razors, and radios, Kay . What Is The Customer Service Number Of Kay Jewelers? "Kay jewelers online service is hot garbage, worst trash ever. Save up to 10% OFF on KAY Jewelers items. They were absolutely nothing but understanding and apologetic and I am strongly recommending kay..my experience (other than UPS) was fantastic!! I called her desperate to find a band for my wife that was getting discontinued. MORE+, You are offered a chance to save up to 10% OFF. Kay Jewelers' Lifetime Diamond & Gemstone Guarantee accompanies merchandise containing diamonds, rubies, sapphires or emeralds. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Do all rings come in the same size or are there different sizes available? No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Went to file a complaint directly with Kays, & I got from them - if I would have brought it in for my 6 month inspection, then I could have purchased the warranty & I wouldnt be in this spot. you can get $200 off some orders from KAY Jewelers. Ashley ordered my custom piece and Im so excited and looking forward to meeting her in person! <br><br>Having traveled to 74 countries and lived in 5 countries, she has developed a heightened cultural understanding and exposure which is relevant to multiple . When you purchase a ring on kay.com, you will be shown the size (or sizes) in which the ring is available. I call to have it fixed and was told no. Your credit card will be charged for your purchase the day the merchandise is shipped to the store. They said my return window (30 days) was closed even though my ring wasnt delivered until 31 days after I ordered it. The release is me agreeing not to make any negative comments on social media and that we have resolved any issue amicable. What is Kay Jewelers return and refund policy? I then changed the delivery to a UPS drop-off location so it wouldn't get lost to an address that didn't even exist. Customers can take advantage of Kay's Style Finder, which helps them find the right jewelry product they are buying as a gift or for themselves. }, KAY Jewelers Credit CardLearn More/Apply NowPay Bill/Manage AccountRegister Card IF YOU WANT QUALITY JEWELRY DO NOT SHOP AT KAY JEWELERS. To give you a better idea of your jewelry's dimensions, 25MM is approximately 1 inch. I purchased a 1 1/2 ct. tennis bracelet in 2012, and unfortunately it has been broken and repaired four times. ; Over the phone: Call (855) 506-2499 to make a payment over the phone. Shipping has always been top notch and quality too. Well, every Kay policy should be the same. The Kay credit card customer service phone number for payments and other assistance: 855-506-2499. Credit Card Payment Address. Enjoy reading our tips and recommendations. He was elated to find the beautiful ring that his deceased father had worn daily and was designed and made by his mother. KAY Jewelers offers engraving on select merchandise. Text (855) 221 - 6255. I placed an order on December 23 and decided the same day I did not want to make the purchase. Kay Jewelers competes in Retail industry. Excellent service. A company you know and trust. We bought a bracelet and an Opal ring for my daughter as well. Sorry I didn't listen to my friends. Loved the product,quality,reasonable rates,customer service specially at Fair Oaks Mall. A special ordered item is created upon request. Top of the Page, Do you have a trade-in policy? Get questions answered and resume your conversations easily! She then said she would be escalating to district manager. The price I paid in 2003. We were told the possibility of recovery was highly unlikely. Mounting GuaranteeFor twelve months from the date of purchase, we guarantee the mounting for your diamond, emerald, ruby or sapphire against all defects in material or workmanship. Already frustrated.We were shocked when we were informed that a burglary had occurred, and my boyfriend's ring had been stolen on the 4th of January. Almost 6 weeks later, and after several attempts to reach them by phone, we went back to the store. The other kind lady apologized for her manager and tried to help me but I will no longer be dealing with anyone from that store . The opportunity to save $25 OFF is not common. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Kay Jewelers Customer Service. (Engraving is not available on kay.com.) } Additionally, the time from order placement to arrival at my door is nothing short of impressively professional,,, especially considering the amount of economic and social upheaval which tails in the wake of the medical crisis taking place. Lifetime Diamond Trade-In PolicyYou may trade in your diamond for another diamond at least double the trade-in value. We're Available. Top of the Page, Do all rings come in the same size or are there different sizes available? I requested that the issue be escalated to a district manager and that the phone call recording from June 10, 2022 be pulled up and reviewed BEFORE the district manager calls me back. You will know exactly when it will be delivered. a:hover { * By clicking this link or texting this number (1+855-221-6255), you agree to receive recurring automated promotional and personalized marketing text messages (e.g. As it was a custom design using parts from other rings they sell, they informed me it would take 2-3 weeks to be finished. No, one in the store informed us of a promotion for 18months. Could use a little better warranty service though, otherwise I'd give it 5 stars, Decent enough business, would recomend to any one of my friends, has no issue with customer support. I sat ON HOLD for 15 minutes 27 seconds just to be hung up on this morning. Kay Jewelers' Lifetime Diamond & Gemstone Guarantee accompanies merchandise containing diamonds, rubies, sapphires or emeralds.In addition, you may purchase Kay Jewelers Lifetime Extended Service Plan. durable and stronger than white gold. This is the 2nd employee they have let go that was a wonderful . My ring is absolutely beautiful and the employees at the Oglethorpe Mall location went above and beyond outstanding customer service!! With a wide selection of styles and prices, Kay.com is the perfect place to find the perfect piece of jewelry for any occasion. Kay Jewelers is a multinational company founded on August 14, 1910 by Henry Shaw with its headquarters located at Akron, Ohio, U.S.. Kay Jewelers currently employs approximately 13,901 people and has the following subsidiaries: Subsidiary. I called the store and asked for a district manager and they gave me a wrong number. Give us a Call If you have any questions concerning your jewelry or this Guarantee, please contact the store nearest you or contact Customer Service. We werent interested in buying so there was no need for her to pressure him for his social.We didnt feel comfortable and felt very pressured. (18 weeks ago as of 10/14) She said she will call back after she calls the store. I contacted a representative, Katley M, and stated I wanted to cancel. Kay Jewelers has resolved 87 complaints. Kay Jewelers is one of the most famous jewelry stores in the United States, but unfortunately, their customer service leaves a lot to be desired. Use this comments board to leave complaints and reviews about Kay Jewelers. You are going to save $50 OFF with it. I walked inside kay Jewelers inside First Colony Mall in Sugar Land Texas , The assistant manager is discriminating people by the way they look. Always look forward to see the jewelry. It's time to enjoy your shopping with such a big sale. Im friends with the manager and she lied to me as well. The eligible items for the discount range a lot. How customer reviews and ratings work Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them. I ordered a pre owned ring on 11/28 and I received it by 12/6. We'll partner with you to find a solution that works with your . I wouldnt recommend this place at all. Customer Service Number: 1-800-527-8029. Posted Meghirdetve tbb mint 30 napja. Presently, Kay jewelers is in breach of two contracts that I have with them. background: #515666; Copyright 2000-2012 Kay Jewelers, a division of Sterling Jewelers, Inc. 375 Ghent Road, Akron, OH 44333. Customer Service: 1-800-229-0364. To upgrade I have to spend minimum of $1500 - thats not small amount, youd think theyd welcome the business. Repair paid for and diamond replaced. KAY Outlet offers engraving on select merchandise. Horrible material and so over priced. color: #515666; *This includes the labor and materials necessary to set the replacement diamond or gemstone. What do I need to bring with me to the store to pick up my order? Kay Jewelers does not provide customer service by email, but does provide it by phone. Saturday: 10 AM 10 PM ET. I am beyond frustrated with the service department at Kay Jewelers. We owed $320.00 as of Nov.10, 2022. I have never bought any real gold that would break the way these pieces continue to break. In addition, you may purchase Kay Jewelers Lifetime Extended Service Plan. Was told it would be expedited and will be issued within 7 days. Kay Jewelers customer service and expertise. When I checked in 3 days later they told me they were now escalating it and it would be another 7 days from that date until someone reached out. How come they dont keep it in a safe or a common place for pick up? I paid to have it fixed once and waited, so i think thats fair. She was diligent on researching the best options for me. Yes, special order items are able to be returned. I hardly wear the ring, and Ive spent close to 14,000$ on it. Color gemstone jewelry is not eligible for trade-in. It can take up to ten days for this service. The trade-in value is the original purchase price, excluding charges such as tax and shipping. No need to wait for every minute to receive phone call from delivery partner. Went to Kay store in fashion valley mall in San Diego today to have a chain necklace and matching bracelet sized to fit me.