record producer variables servicenow record producer variables servicenow

One thing to watch out for are any fields that are still marked as mandatory, if the fields get hidden by the client script, the record may not be able to be modified. This solution is not compatible with the Service Portal. Its not anything that you need to worry about in this case. How do I find what Element I need to change when it is part of a variable container? Without going too much into how the catalog works, a catalog item or record producer refers to fields to be populated as variables. The id matches the sysID of the macro variable itself, so I could find it with a client script, but I cant figure out what command will hide it once I have that id. This was just what I was looking for, thanks for sharing. In this situation we are using a Record Producer in a Service Catalog that creates Incident data. More than one way to skin a cat . By clicking Accept all cookies, you agree Stack Exchange can store cookies on your device and disclose information in accordance with our Cookie Policy. This script takes the values of the caller_id, cmdb_ci, and contact_me variables, and combines them to be populated into the work_notes field on the generated record. Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! 2 Answers. Youre right, its not needed at all. Awesome! Is it possible to rotate a window 90 degrees if it has the same length and width? Can we change the section label similarly. Now that we are here, lets sort by the Incident table. Its working fine in IE & Google Chrome,but not in Mozilla Firefox. We applied the Hotfixes on QA to 04_25_2012_1204 last week and ever since we applied the patch I can no longer run the BR It hangs all browsers and says due to long running script that the page wont load. This was just what I was looking for, thanks for sharing. Read on for a fairly simple solution to this problem! Even when specifically naming the field. Labels are the pretty version of the data that drives behind it. I've created a 'changeFieldLabel' function for this purpose. Did you make your solution work in Service Portal? id); I tried it on several requests on both of our sites and it works fine so there must be something else blocking it from working for whatever reason that doesnt happen on ours bizarre ill be interested in seeing what Mark says.. g_form.setDisplay(variables.caller_id, false); works fine there. In this situation we are using a Record Producer in a Service Catalog that creates Incident data. I sourced my Business Rule from a different blog but took some inspiration from your idea to hide false checkboxes (type = 7) Here is the script of my BR: hideEmptyFields(); This was super helpful for a form Im building. I know you can set a label by configuring the list control, BUT is it possible to have the same related list (relationship) on 2 different views (of the same table) and have them labelled differently? This one needs to be done a bit differently. We will look into the following topics in this tutorial 1. + emptyVars[i] + "\", false);"; Fantastic, this is exactly what I needed to give the users visibility into which type of Service Creator task (in a category) they were seeing in a list. Other times you'll need to do a GlideRecord query to get it. Just implemented this script into our test environment and works quite well (Helsinki Patch 11) expect for check boxes, empty check boxes still remain? producerVars.addQuery(table_name, current.sys_class_name); // ADD THIS LINE TO USE EXISTING INDEX Thats really wierd because I had Berlin added to both our QA and DEV sites and i just checked it after I saw this and its working on our environments. 2. Thanks Harry. The post Certified Diversity Recruiters appeared first on Crossfuze. What type of a field should the Record producer be? Heres a script that allows you to do that. I have a lengthy choice Label for one of my fields . Weve added a notice to the top of this article to note that the methods in this post have been deprecated in the latest ServiceNow releases. What you would need to do is use current.setAbortAction(true) in your producer to abort the producer insert. On the Let's set up your standard catalog item or Let's set up your record producer screen, configure the Name and Short description for the Catalog Item. Is there something that Im missing? Record producer simply insert a record in the selected table. The alternative would have been to remove the dom reference and replace it with glide. Its when I call something like: g_form.setDisplay(variables.description, false) the whole client script fails. Thanks in advance. I would use a record producer when you want to gather some information using a form (variables) but create some other type of record (incident, change, enhancement, etc.) If youre going to K12 I could take a look at it in person. When the record is submitted using a record producer, you are redirected directly to the generated record. Because it wouldnt work in the popup anyway, we might as well cut down on the processing in that scenario. No way to handle the container, but you can hide checkboxes. Below is the onAfter script: (function runTransformScript (source, map, log, target /*undefined onStart*/ ) {//Create Questions in Record Producer var irpVariables = new GlideRecord ("u_imp_irp_variables"); 2. There are a number of reasons why you might want to do this - for example, imagine you have a generic access request catalog item that lets you choose a group, enter the business justification, and request access to that group. Works great on regular variables though. Im wondering how I would make the required asterisk show on the field? Please note i dont want a HINT when i am actually selecting a value from Drop down ( i know we can just add Hint in this case). I search the glide system class documentation but could not spot it?? This means that youre stuck hard-coding values in a script or adding unnecessary variables to your record producer forms for every single record producer in your system. If you are interested in reporting on variables from Record Producers for Incident Management, here is a way to filter or export this information from ServiceNow. The function takes 4 possible parameters to allow for changing of the label text, color, and font weight. The client script is pretty simple since the heavy lifting is being done in the business rule. . Its a bit different for the asterisk indicators on Fuji and beyond. I tried using below, but it didnt help : Is it possible to change Field Label in List Layout? Now you know why I didnt include it in the examples :). The reasons you might want this sort of This was just what I was looking for, thanks for sharing. Now this is how these two look in the portal: Lets navigate to the sys_choice table. Yeah I switched to raw ampersands as an experiment and it worked fine. Thanks for sharing! Keep it up. Asking for help, clarification, or responding to other answers. From the ServiceNow Wiki, here is some documentation to read before you start building your report. Any ideas on the possibility of changing the first form header/separator from A/B to just display A? Awesome! Triggers and actions create and populate variables. You did such an amazing job. That would be a nice one to have. The visual representation of a variable in the Flow Designer user interface is a data pill. ecord producers in Service-now allow users to create records on any table directly from the Service catalog interface. Subscribe to get the latest news, events, and blogs. Heres an example script. Good question. Populate record producer data and redirect users. if(g_scratchpad.emptyVars != ){ /* Put all variable values and labels from the variable pool into an array */ This is great AdminPro! Seems to be something with the setDisplay function. Populate as many categories as you would like in here. We can use var rpID = RP.getParamaterValue(sysparm_id); and use it in producer script to set it in target reference field created on incident/change or any target record. Do you know of any gotchas with your script and view rules? Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. To learn more, see our tips on writing great answers. I want to display a HINT when we hover over the selected choice . For the benefit of others, the if(v.getDisplayValue lines in the middle of the script are the part that filters out the empty variables. Client-side gets them via g_form.getValue ("field_name"); Server-side gets them via ritmGlideRecord.variables.field_name (or for dynamic field name, ritmGlideRecord.variables [fieldName]). Im trying to apply this script to change the slush bucket labels (left and right), but nothing Im doing seems to work. Any way to loop through all of my elements that begin with u_, and color them? If youre going to use this a lot I recommend setting up a global UI script with the following function. How would you go about changing a catalog variable label on a catalog task? Im just spreading the love. https://groundsharkcoffee.com?sca_ref=18691.kJG2KVl50qCHAPTERS00:00 - All about ServiceNow Variables01:34 - Reporting on/with ServiceNow variables04:03 - Using ServiceNow variables in the conditions of business rules.05:12 - Triggering SLAs based on values in ServiceNow variables06:30 - Using ServiceNow variables in Notification conditions07:24 - Using ServiceNow variables in scripts09:03 - BONUS! This script just changes the label client-side so theres no access to it when youre using the server-side record producer script. In the example, a Suggestion Record producer is being created. Well done. pretty much like incident . Condition: current.script.indexOf ('Force population of record producer') == -1. I have tried the script. When the user submits the incident I would like to grab the modified label and insert it in the incident description. The script is designed to hide any empty variables for any task records whether they are generated from a record producer or as a catalog item. Thanks for your post on this!! I know your script works for others, so it must be something within my implementation of sc_task. Its not being set up properly at the client though. I've updated the article. I have created a Catalog Item along with a simple workflow to approve the request and then call a script that will fetch the form's field values and further call a REST API. }); Thats just using the Prototype API to go through all of the DOM nodes in the label element and adjust the inner text to be the text of your new field label. Any visible = false setting that youve performed in the catalog or variable setup wont transfer well to the back-end formswhich is why the script is necessary. labelElement.select(label).each(function(elmt) { Example: var el = g_form.getControl ('short_description'); el.style.color = 'red'; el.style.fontWeight = 'bold'; They dont allow you to implement one single script to fix the issue. Specifically approval requests. function hideEmptyFields() { If you have any consultation requests, or would just like to chat - please feel free to reach out to spoling@concurrency.com. While this [], By Crossfuze Admin|2018-07-09T15:00:11-05:00March 25th, 2010|Categories: Scripting|Tags: Record producers, Service catalog|, Record producers in Service-now allow users to create records on any table directly from the Service catalog interface. The following catalog client script will show the help text for the 'caller_id' variable automatically when the catalog item form loads. Well done. Label backgrounds vary, but you should be able to get it to work like this. Hi All, Welcome back. This was just what I was looking for, thanks for sharing. This would allow for easier identification of the entry point for record producer transactions. Identify which ServiceNow Record Producer was used to create a record, Force population of record producer used Business rule, /***There is no dynamic way to record the record producer used so we can force it here. As I saw in the docs, variables.name notation is not supported in Service Portal. Heres another example that shows how you can access record producer variables using the producer object. http://theduke.digital/contact/ Duke Digital Media sponsorships \u0026 consults: https://theduke.digital Write your resume like a KING: http://theduke.digital/course-hired/ My 1500+ subscriber ServiceNow mailing list: http://bit.ly/fedoruk Twitter: https://twitter.com/rfedoruk LinkedIn: https://www.linkedin.com/in/rfedoruk/ CJ\u0026TheDuke Podcast: https://feeds.transistor.fm/cj-the-dukeDonations: https://paypal.me/robfedoruk Want to take your ServiceNow reporting to the next level? As such, youll need a field to store that value in. Is there a way to change the label dynamically on the basis of some other value. For extended tables (such as incident) you can override the label for a higher-level table (such as task) just by changing the table name on the label record and doing an Insert rather than a save. Record producers are a great piece of ServiceNow functionality that allows for the creation of records in any table via the standard Service Catalog interface. They are only empty from a visual standpoint. Using ServiceNOw variables in Flow Designer The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. The dynamic content block on your new page will need to contain code like this to redirect and break out of the inner frame. Navigate to Service Catalog > Catalog Definitions > Record Producers. Thanks for your reply. however I believe the syntax maybe off.. can you help? For instance, say a form section is captioned A/B and it displays as such when tabbed. You should use the new Mobile GlideForm API to change labels instead. Im trying to do the exact same thing for an approval record. HTML code in label of variable and help text of record producer does not work on Service Portal, showing raw html code, which is escaped even when the system property glide.ui.escape_text is set to false. In this example it will be the Assigned To field (which contains the Sys-ID of the source User record). WARNING at line 6: Bad for in variable vars. scriptCode += "g_form.setDisplay(\"variables." Just make sure that you check the Inherited checkbox if you decide to set this up on the task table! If the variables are empty and you arent going to have users interact with them on the standard forms then there isnt much use in having these variables show up at all in the variable editor. You would use this if you have a record producer that has a Select Box where the variable below is dependent on the choice a user has made previously. In some cases, the variable itself is not displayed in the variable editor Release London and below Cause The issue is caused due to the Yes, that should be fairly simple using the code provided in this article in an onChange client script that responds to a change in the field containing the Region values. How would I do that? I think the problem is that youre trying to use this on a field that includes a hint and URL link in the label.