Request that LPI credit my card on file. You get what you pay for with these. It has been over 200 days since I paid for a hot tub from LPI that I never received. Up to $1,000 off your spa! Early on I was told to expect a delay due to covid. For 15k or whatever he paid for it he could have gotten almost any brand he wanted. When we hooked it up, it did not work, the pumps leaked. We are proud to provide an oustanding level of service, quality products, and competitive prices. In early July, we rec'd a 34.5" tall panel for a hot tub, which is NOT what was ordered (54.5" tall). We were in contact with ******* ********** who begged us to not got to the BBB, however since we decided to work with her she has since blown us off. BLUETOOTH EARBUDS WASH Cleaning Pen Brush Anti-clogging For Wireless Earphones F - $14.63. Aqua Living2023-02-01T14:06:23-05:00February 1st, 2023|Comments Off on Will a Hot Tub Mess Up My Nails? To ensure your filter is doing its job youll need to clean it on a regular basis (every two to four weeks) and occasionally replace the cartridge (every three to six months). A beautiful bathtub from Aqua Living can be the focal point of your bathroom. The display area is 344.16 x 193.59mm, so it fulfills the creative space's needs and ensures the fineness of color images and lines. This profile is powered by Birdeye. 347 total complaints in the last 3 years. The hot tub we purchased at the Rogue Valley parking lot and the one listed on the SPA INVOICE were not the same for the model. We were forced to refuse initial delivery of our tub after the shipper, Saia, dropped it three feet off of their truck, causing visible damage. At Catalina Spas we believe in an overall approach to health, exercise and relaxation. Well guide you through the process. A leak from your hot tub might be alarming, but its often easily fixed. DO NOT BUY FROM LPI INC!!! On its website it references that it is the largest hot tub retailer with over 36 locations nationwide, however, these locations (listed below) seem to have very limited inventory and business hours. Our records indicate the cover lift was received on Saturday 1/28/23. The customer representatives have been nothing but roadblocks and excuses. An air lock occurs when air gets stuck in the plumbing lines of your hot tub. I received the cover in early December and there were NO metal strips built in. LPI is also moving away from dealer-based sales and going customer-direct. Through a series of four on-demand courses and two live-virtual events, attendees can learn the necessary leadership and management skills needed to elevate their career. It is made out of medium density fiber board offering great durabiliy and strength, increasing product life span. We purchased on June 2020 delivered 5/21. Make sure to buy from a company that has in-house service or local service that you can verify. So now I have a hot tub that is less than a year old that does not work, a cover that was never right and no hope of it ever getting resolved. I was 4-5 months out from my purchase date and they said it would be done nov 1st . Then an estimated completion date of June 26. Kendrick Content 2023. Thats just insane for a person being 5 days late to make a payment. Everytime I talk to this company I want to throw the hot tub out in the street. $ 5,199.00 $ 4,699.00. Here well discuss common problems and how to address them. I currently have spent $753.99 so far. For any customer that wants access to unlimited swimming in their own backyard, swim spas are a fantastic investment. The guy that delivered my hot tub that Danielle suggested was awesome. Didnt see much in the way of there hot tubs but a couple guys I know dropped there swim Spas when they found out who bought them, Curious about LPI / Aqua Living / Dr Wellness, Re: Curious about LPI / Aqua Living / Dr Wellness, Quote from: Hottubguy on December 11, 2018, 10:57:10 pm. Must read before buying from LPI Inc. or Aqua Living Factory Outlets. Aqua Living Factory Outlets LPI International out of Tennessee continues to evolve and change in the fast paced hot tub world. As of now Im not sure if it will ever be a reality and not just a money scam. Upon receiving it home and after the installation I realized that what I purchased is not what I received. My advice is to cancel your order and if they say no file a case in court based on the 2-3 week delivery time posted on there website being a misleading lie sales tactic. The smaller footprint of four-person hot tubs means you can fit it in places you just cant fit some of our, Want to enjoy the luxury of your own hot tub, without taking up any more space than you need to? BBB's information on this company is being updated, and no report is available at this time. Stay away from Catalina Spas!! Learn how to avoid this issue and quickly fix it if it does occur. I never asked to cancel the order only to get my tub. LPI has so far sent me a subwoofer and a main diverter valve (not needed). Very risky in my opinion. However, even with the best care and use, your cover will eventually need to be replaced. Yet, our baths are about so much more than aesthetics. The chargeback department advised of accepting it in lieu of refund on 12/28/22. I called the company 12 times to have this resolved. We do not work for this company nor represent them, but we like many others, are searching for a good quality hot tub brand. Upon delivery we found the tub was missing the glass balls, filters, and headrests that went to the hot tub. I remember seeing them 2 years ago at a trade show in New Orleans and was shocked at how cheap they weee wholesale. Finally, they admitted that the spa that I purchased did NOT have the audio system. They are cheaply made and are not very energy efficienct. It seems that the hot tub manufacturer has done a nationwide re-branding of its outlets changing them from RecDirect Factory Outlets to Aqua Living Factory Outlets. Your regional case manager and technician scheduling agent are reviewing case. Here well discuss what calcium scale is and how you can prevent & get rid of it in your hot tub. They manufacture there own hottubs so your definitely getting a run around if there saying to contact the manufacture. My Hot Tub was ordered 5/21/2020 and was not delivered until 10/8/2020. My husband who has experience in a cool industry you could tell that it was used and had been repaired so they were dishonest with us from day one. My experience with this company could fill a book. After establishing contact with LPI spa parts (******), we were able to get the panel ordered (#XXXXX) on or about May 11, 2022 and were informed it would take 4-6 weeks to manufacture and ship the panel. **** can draw a paycheck, yet bears zero responsibility for customer care or the onus to perform his simple job. LPI, Inc. Johnson City, TN1 month agoBe among the first 25 applicantsSee who LPI, Inc. has hired for this roleNo longer accepting applications. Plumbed using 100% Anti-Fungicide tubing to prevent nasty bacteria back-up in plumbing lines resulting in cleaner water and less chemical use Proudly Made In The USA Specs: Gallons: 200 Weight: 680 lbs. It took 8 months to get the extra filters that I purchased at original purchase date. LPI is also moving away from dealer-based sales and going customer-direct. We apologize for the delay. All products are proudly made in the USA. I have already had a hot tub specialist out to my house already and he cannot find the 7inch jet we need either. I was hoping they would make things right so that I didn't have to give them this review. 18008 Bothell Everett Hwy SE # F, Bothell, WA 98012. Browse a huge selection of Hot Tubs & Spas and many Spa Accessories available from reputable brands such as Dr. Wellness, Catalina Luxury Spas, Hudson Bay, and Plug & Power available at affordable prices from Aqua Living Factory Outlets. They also delivered it with the wrong cover, we wanted the soft cover with the lift, and they delivered it with the hard cover. It took months and multiple techs came to even get it working, we were assured that we would get a new hot tub if it leaked or did not work as it was very cold in Minnesota when we hooked it up and because it did not work we were concerned that it could freeze. $369,000 Last Sold Price. The reason for the change remains uncertain, however, the brands they market have remained the same. When it was delivered the entire front panel was damaged and the cover had a tear in it. I loved the G2 model hot tub I bought from them for about one year. Ultimately, we see our most successful path in the USA through providing our products direct to the consumer, Hatley says. . Cailley Hammel. 04/22/2022. Find contact's direct phone number, email address, work history, and more. Add the luxury of a brand-new spa, or hot tub to your home today. Richard moody was my sales rep and basically told me in August that I was behind 10,000 people waiting to have there hot tubs built. Ordered a Catalina spa in Oct 2021 at their Aqua Living Store. I own one of these tubs. On sale for only $4699! Its a good question! This has incurred a significant cost as well as we should not have to be adding water every week. 5% would be over a 400$ late fee. I just want my money back. This field is for validation purposes and should be left unchanged. He found a wire was not connected at the factory. We are currently waiting on quotes from technicians in your area. They began drafting 50.00/month from my disability account on the 3rd of the month, yet reported to the credit bureau that I was in collections. Once it finally got up and running it has continue to leak and they send a tech who claims it does not leak but looks at it for two minutes and then leaves. The account has continued to accrue fees and interest. Plus we noticed the cover is missing foam entirely in a section from poor manufacturing and were told it only had a 90 day warranty and to buy another one FROM THEM for over $500 that would suddenly have a 5 year warranty. Beat local competitors. I have a Huion H610 Pro V2. Says 2-3 weeks for made to order hot tubs but I bought one on July 15th 2020 and its now September 22 and dont have a hot tub yet. They claim their pricing is substantially less than traditional retail because they can keep their overhead and costs down with their sales and distribution model. I had very similar situation. Spending a few minutes in a hot tub or spa every day will change your life. Dr. Wellness X-3 Spa. I'm very disappointed with the quality of this spa, and even worse the level of customer service. They continue to manufacture and sell their Dr. Wellness Spas brand as well as their Tranquility Spas brand. As you read the attached e-mails, I asked if the cover had metal 'strips / bars' on the sides of the cover so I could use it with my current hot tub cover lift. Then a seal broke and I called and they just wanted to tell me that I was out of warranty. . **** still has not shipped this panel. Here we discuss the water chemistry basics & how to prevent mineral buildup in your hot tub. an outstanding level of service, and prices that cant be beaten. Jusben Engineers is a major B-BBEE engineering, construction, and maintenance contractor, delivering complex projects in the power, oil & gas, building, infrastructure and resources sectors in South Africa, Africa, and the Middle East. It seems that the hot tub manufacturer has done a nationwide re-branding of its outlets changing them from RecDirect Factory Outlets to Aqua Living Factory Outlets. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Oct 30, 2018. How do you choose the best hot tub for back pain? Follow and subscribe to watch spectacular Rocket League events. Keeping your acrylic bathtub from Aqua Living clean not only maintains aesthetic beauty but also promotes a more sanitary environment for bathing and relaxation. They are the manufacturer and the sellers. Terrible quality control and customer service. With the strength of our retail stores doing so well over the last couple years, and the improving economic conditions, we felt like we needed to choose this direction and put all of our efforts into going into the retail world.. Catalina got bought up by LPI in the last year. However, no one indicated that all of the accrued fees or interest were no longer your responsibility, nor was a new finance agreement with terms signed. The clinical presentation is variable and most commonly includes symptoms of anemia, such as fatigue, weakness, skin paleness and shortness of breath. The only info he obtained for me was that he put in another service request and that it was an issue with the manufacturer and I would have to wait, that was all he could do. There has to be a law against being 2-3 months late to deliver merchandise and expecting payment. We are the largest hot tub retailer in the . Fill out the form to download your instant rebate and FREE buyers guide! Please let us know if it does not meet your needs. Does your spas high limit thermometer trip unexpectedly? I financed it to be sure it wasnt a scam and the first payment is due October 5th 2020 or in about 13 days but I still havent got my purchase. Read about common Hot Tub high limit switch problems and their solutions at Aqua Living Stores. We've been playing on both sides of the fence for four or five years now. 459 customer reviews of LPI Inc.. One of the best Manufacturing business at 506 Twin Oaks Dr, Johnson City TN, 37601 United States. See details. CEO Dave Hatley proposes internal vaccination promotion. There is no way this company will remain in business with these types of complaints. I have now stepped up the phone calls to every other day in the hopes of making progress. We would, however, advise that you do your homework on the brand, read reviews, and make sure to see these units in person (even wet-test one). Tuff Spas is a rotational-molded hot tub manufacturer established in 1999 by CEO and Founder Dave Midkiff. I ordered my hot tub from them on June 17th, I got an update today that I might have it by Dec 5th, I a dont think I will get it this year. But what do they cost and will the initial price tag be worth it to you? Told the it would be 4 to 6 weeks. Still gathering info on the tub my friend got. "We are thrilled to become part of the LPI family. On January 8th we received another email saying it was still under investigation until February 2nd and will possibly put the charge back on our credit card. You know things are going on drugs, abuse, neglect, unhealthy conditions, etc, but the other parent denies everything you confront them with, or has simply skipped town with the kids. I called again because even though I have the hot tub set to run twice a day at 2 hours each time on the economy setting, it runs randomly. I was initially told that I was not operating it correctly until I informed them that the actual audio system was not installed. I read the fine print on the contract and it says if your payment is late there will be a 15$ or 5% late charge if I dont make a payment even though it hasnt been delivered. Aqua Living Factory Outlets Houston Wellness and Fitness Services Follow View all 5 employees About us Website Industries Wellness and Fitness Services Company. But now its 5-6 months since purchase. Shop our best selection of furniture to reflect your style and inspire your home. 215 were here. I really don't think it is that bad of a product, I just think they have really really really bad customer service. japanese tv app; usb foot warmer; mortal instruments show Aqua Living Factory Outlets is home of the original swim spa and the only manufacturer to offer the proprietary AnyTemp Hot and Cold Spa System. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. What else is the plan. The better maintained your tub is, the longer your investment in health & relaxation will last. I ordered a Catalina Luxury Berkshire model from Aqua Living Factory Outlets in Reno NV on 7/2/22. I'm still in my first year of owning this joke of a hot tub. In a significant shift in business strategy, LPI announced it is ending its domestic dealership program to focus on its direct-to-consumer retail division, Aqua Living Factory Outlets. Debi Helton inventory Control Specialist at LPI Aqua Living factory outlet Johnson City TN Johnson City, Tennessee, United States 44 connections Find the perfect home furnishings at Hayneedle, where you can buy online while you explore our room designs and curated looks for tips, ideas & inspiration to help you along the way. It is now 11/9/2020 and still no repairs for the panel or cover. They are made In Tennessee under a number of names. We apologize for the frustration you have experienced. LPIs second manufacturing plant in St. Petersburg, Fla., has not reached its production ceiling, meaning dealers who carry LPI swim spas will be unaffected. Learn more about what aqua therapy is and the many benefits these programs deliver. This tub is clearly a lemon that is costing me a fortune in electricity and has numerous failed components and issues from the factory. Start typing to see results or hit ESC to close, How to win sales in a competitive, oversupplied post-pandemic market. After all, opportunities for long soaks in the hot. We plan to work diligently with all our current dealers in transitioning them to another manufacturer.. When it arrived we noticed that one of the sides was pushed out and was told it would be fixed. Below are must have products from our top sellers. The tub is clearly a lemon and a consumer product claim attorney agrees. ************. People with delivery issues especially during this time, should be aware that many manufacturers are far behind in producing in stock for their distributors and retailers. Manufactured with 6 individual spacious shelves for storage and organization. We make sure the activities are fun and entertaining. The credit card acknowledged that you would retain the credit on 12/30/22. Your new hot tub is a major financial investment. Ft. 3914 Desert Zinnia Ct, Manvel, TX 77578. 2 reviews of Aqua Living Factory Direct "Aqua Living (LPI Inc.) is by far the shadiest, least scrupulous business I have ever encountered. I have emails from LPI and text from the vendor. Aqua Living2023-03-02T09:52:55-05:00March 2nd, 2023|0 Comments, Hot tubs, the pinnacle of domestic leisure, are available to everyone. After some thought, we purchased the G-7 and just love it. We currently have been carrying out bucks to fill the tub. . Been using it for a little over a year now, no issues yet. Numerous emails and messages went unanswered to **** from customer service. No return calls even after I have reached out to their office personnel numerous times. We purchased a hot tub from LPI, INC during a sale in the parking lot of Rogue Valley Mall on Sunday 8/20/22 for $9900.00, charging our Citi Credit card . "We are thrilled to become part of the LPI family. Probably due to illegal aliens working there with no leadership. In addition, my balance increases monthly and is now showing 3200.00. We appreciate the opportunities they have provided us and trust in our hot tubs. Here, well show you three incredible luxury, Looking for the best two person hot tubs & spas? 2023 AB Media Inc. All rights reserved. SOLD MAY 2, 2022. This is required per the written warranty section in your manual. With locations across the country youll always find the best deals. Youre someone who loves to pamper yourself with manicures. Your warranty case ******, has been opened. I have now been reassigned techs 3 times including one who didnt show up at all for our scheduled appointment and now one that doesnt even live in my state. Seating: 3 Gallons: 350 Weight: 945 lbs. I received no communication from lpi, but after a couple weeks I received glass balls and headrests in the mail. If I could give zero stars I would. Expands to Vietnam, Pinch A Penny Opens New Store in Pearland, Texas, CMAHC to Host "Vote on the Code" at the 2024 AOAP Annual Conference, A Look at the 2023 NDPA Water Safety Conference, 2023 Model Aquatic Health Code Now Available, PHTA Issues Call for Members of Standards Consensus Committee. The smaller footprint of four-person hot, Aqua Living2023-02-13T12:34:30-05:00February 13th, 2023|Comments Off on 5 Unique Valentines Day Hot Tub and Spa Experiences, Looking to change up Valentine's Day? They just kept questioning me about my settings, said I was out of warranty and they couldn't help me. Within 30 minutes of their arrival, my tub was set up and they were gone. lpi aqua living. SWIM SERIES Thanks for the comments the site has a big array of models and I'm not sure we are talking of Dr Wellness or Catalina, Every thing that company touches is garbage, bests words I can use to describe LPI is..dumpster fire. With our AnyTemp System you can enjoy daily hydrotherapy, exercise . Sincerely, After all, eight-person hot tubs may look impressive, but for those who dont need them they can be unnecessary and difficult to maintain. Calcium scale can build up in the pipes, jets and other components of your hot tub, and it can damage the working parts of your spa. . Please contact ***** at 423-349-2969 to discuss possible solutions. Sometimes less is sometimes more, and hot tubs are no exception. Give away 20,000 free hot tubs lol. And if he paid that much then he got taken bad by them. lpi aqua living. LPI CEO Dave Hatley says the change is the result of the company reaching an impasse where it is no longer feasible for the Johnson City, Tenn., facility to meet the production needs of a dealer network and its own retail stores. Ok going to be 3 weeks .3 weeks go by call to check hasn't been built yet will call when it is another 2 weeks he calls its been built but won't ship till I pay balance they wouldn't even ship it to the store ok I I ask the balance he gives it to me I think to my self that seems high but ok I drive to the store new guy very friendly takes cash gives me the receipt when i got home they hadn't taken off the deposit i put down call the store he can't help me call the rep spend 20 minutes expaining what happened finally he saw there mistake another 2 weeks they call its in I go get it something told me to check it it was damaged the person there took pictures and I took pictures they said they would call the manufacturer and I called the dealer dealer sayyou have to email warranty department I do that and they say ok they will take care of it 4 months later have not heard a thing the dealer wanted a review wow why would anyone want a bad review maybe the owner of the company LPI will read this and take care of it 3 of my friends have bought new hot tubs not from aqua living poor communications and follow thew buy the way it took a month to get refunded the over payment. , high speed chase oxford al today, the palms banquet hall stockton, ca,
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