Copyright 2022 Consumers Unified LLC. If you decide to exclude yourself from the Settlement, you will receive no benefit from the Settlement. No mention is made of the safety of the attendees. The settlement will also end a multi-state investigation into StubHubs alleged refusal to provide customers with refunds for cancelled events, reports Law360. This browser does not support PDFs. Terms and Conditions. Day of the event, I downloaded the tickets only to find they were for the wrong event. "The new policy stated customers would be offered a 120% credit for canceled purchases as a thank you for remaining patient in a very challenging period.. They were processing refunds for canceled events just like they previously did but then changed their policy. Gender Discrimination against Transgender and Nonbinary People. The Hollywood Reporter is a part of Penske Media Corporation. The case was first filed in January, but the plaintiffs lawyers are pursuing the case through arbitration. Following the consolidation of four customer lawsuits in August 2020, class counsel was recently named in the MDL against ticketing company, StubHub. StubHub retroactively changes cancelled event refund policy due to COVID-19 (Coronavirus) Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. We value your privacy. As a result, the attorney generals for 10 states and the District of Columbia jointly filed a lawsuit on behalf of customers who were unable to claim refunds. ConsumerAffairs is not a government agency. Prices may be higher or lower than face value. Re: adele show refund. Of the states that disclosed the monetary value of their refunds, Law360 reports that more than $3.6 million will go to consumers in the District of Columbia, while more than $3.1 million will go Colorado consumers, almost $2 million to Arizona consumers, and more than $420,000 and $382,000 to consumers in Maryland and Indiana, respectively. Do not use STUBHUB, they are not an honest business. FALSE. The coupon, of course, expired in 12 months. Amy has built a reputation in the plaintiffs bar for delivering results and justice to consumers and sexual assault survivors in class action and mass tort litigation. Since COVID-19 has come, StubHub's new policy is no refunds. McMillan cites StubHub's FanProtect guarantee is a misrepresentation. I deleted my account. However, you've agreed to the terms and conditions of Stubhubs sale policy. While the shows are postponed you are in limbo. They too should be held accountable. WASHINGTON, D.C. - Attorney General Karl A. Racine today announced a settlement with StubHub, Inc. (StubHub), a ticket resale company, resolving a multi-state investigation into the company's refusal to pay refunds to consumers - including over $3.6 million to District consumers - for concerts, sporting and other events that were cancelled due to The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. I purchased tickets via StubHub for a concert 3 months in advance. Unsubscribe easily. The court overrode that objection, citing allegations that the plaintiffs relied on and were misled by the companys prior representations that they would receive a cash refund for canceled events. The complaint claims that the company did not offer refunds for tickets to canceled events. Until the event id canceled (not postponed) they won't give a refund. In three weeks, Fischer is scheduled to decide whether to throw out the case entirely, as requested by Major League Baseball and its teams, the lone remaining defendants. Your email address will not be published. I continue to get the runaround from them they dont give you all the information you need to request a cash refund you have to keep calling them back and when you do youre on the phone waiting for 2 to 3 hours waiting for somebody to pick up on the other end. The company has also failed to honor its FanProtect Guarantee, which required customers to sign a contract with the site. This is the only way to get a cash or credit award under the Settlement. Payments will be provided if the Court approves the Settlement and after any appeals are resolved. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic. If a show is canceled, with no new date, then they will. Through this action, we hope to provide people some small bit of relief during this uncertain time.. Lied to me and stole from me. There were over 1000 tickets available last night, but suddenly the venue is sold out, which seems odd for an OHL game. In early March as the pandemic spread, StubHub allegedly sent to users an email titled Coronavirus Update: We have your back. in which the ticket seller insisted that refunds were still available for cancelled events while offering the option of a coupon worth 120 percent of a users original order for an event within the next year. Please download the PDF to view it: Download PDF. FAQ. Future games will have me eating my tickets or selling at an extreme loss, as no options have been offered other than kick rocks if I dont want to jeopardize my health. Ticketmaster, StubHub removed from MLB ticket refunds suit - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. Whereas last year there was a bubble for most of the year and fans couldnt attend, now all that counts is the money grab. McMillan lawyer Nick Coulson echoed the sentiment. The Court in charge of this case still has to decide whether to approve the Settlement. The plaintiffs may also opt to file a lawsuit on their own. 1:00. StunHub has to be the worst company in the history of companies for customer service. The MDL transfer order can be found here. In the email, the company also admitted that the impact of the coronavirus pandemic made it impossible to sustain its ticket buyer and seller refund practices in the near-term while still touting its voucher offerings as clear and fan-first, according to the suit. If you sell on Stubhub they will waive the sellers fee. U.S. District Judge Haywood Gilliam of Oakland on Monday refused to compel arbitration of California state-law claims by a class of consumers who allege that StubHub Inc wrongfully changed its. As a convenience to buyers, acting as an intermediary, weve historically made the decision to refund them for canceled events before collecting money from the sellers. Let us know in the comments! The complaint was reportedly filed by a Wisconsin man named. Sign up to receive our free weekly newsletter. Further, the voucher never came through! I purchased 4 tickets to a Rammstein concert in the Netherlands in 2019. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic. I purchased six tickets to Hamilton on 12/1/21. Last Friday, Judge Haywood S. Gilliam opined on a motion to compel arbitration and dismiss a complaint filed by ticket purchasers concerning StubHubs refund policy for events affected by the COVID-19 pandemic. How do I know I can trust these reviews about StubHub? The lawsuit seeks monetary damages and restitution remedies to make up for the mistreatment. The case, In Re: StubHub Refund Litigation, is now proceeding in the Northern District of California, presided over by Judge Haywood S. Gilliam, Jr.This particular case represents one of the few COVID-19 related consumer lawsuits to successfully . I patiently called Stubhub over multiple phone calls and followed all of their instructions. Spectre Performance Air Filters and Intake Systems Lawsuit, JetBlue Is Rumored to Be Interested In Acquiring Spirit Airlines, Why You Should File a Toxic Baby Food Lawsuit, Class Action Lawsuit Against TimberTech Over XLM Line of Outdoor Decking, Ti Synex II Vertebral Body Replacement Recall Lawsuit, Toilet Fill Valves Lawsuits How to File a Class Action Lawsuit Against Toilet Fill Valves Manufacturers, TD Bank Canada Unfair Overdraft Charges Lawsuit, State Farm Mutual Funds Lawsuit Verdict and Relevance to Other Class Action Suits, TaxMasters Lawsuit TaxMasters No-Refunds Policy and Harassing Debt Collection Techniques, Stryker Spine OASYS Midlines Occiput Plate Lawsuit. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller, Customers Can Claim StubHub Refunds in Cash. Worse, the lawsuit says, is that StubHub is proactively collecting money owed to customers and converting the funds for its own use. Is Beyonces Tour Another Dynamic Ticket Price Mess? The court ordered StubHub to stop issuing coupons worth 120% of the purchase price. StubHub filed a consent judgement with the states of Arkansas, Arizona, Colorado, Maryland, Indiana, Minnesota, Ohio, Virginia, New Hampshire, Wisconsin, Virginia, and the District of Columbia, where consumers will receive their cash settlements. StubHub will pay out over $16 million in refunds to over 75,000 customers for events canceled at the start of the pandemic last year. The lawsuit also notes that StubHub president Singh Cassidy sent out an email on March 12, saying that refunds would still be available. Read the complaint here: StubHub Refund Class Action Complaint. I tried contacting support and I kept getting the same response. FanProtect Guarantee: StubHub has reached a settlement with consumers over its refund policies during the pandemic, which included allegedly withholding refunds from consumers who bought tickets to events that were later canceled, postponed or rescheduled due to COVID-19. A Wisconsin consumer alleges in a proposed class action lawsuit that StubHub has unlawfully pulled back on its longstanding FanProtect guarantee by refusing to issue cash refunds for tickets to events canceled due to the coronavirus pandemic. As the complaint puts it: The COVID-19 cancelations and Defendants trademarked FanProtect Guarantee should have meant that StubHub ticketholders like Plaintiff were promptly refunded their hard-earned moneymoney consumers now need more than ever in a time when many of StubHubs customers have lost their jobs and are suffering financial hardship. I have not received any information on recovery of my money yet. A California class-action lawsuit has been filed against the ticketing site StubHub. The news comes just over a week after ticket resale sites began requesting corporate bailouts. They asked me to list it as resale. StubHub was sued in a class action over the policy change, and saw its public image battered, all while its purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies, further hindering its ability to take action to survive the pandemic. Its location on this page may change next time you visit. They told me to sell them. I am not paying for this $500 nonsense. He was promptly told no because the game was not technically canceled, only postponed. StubHub did agree to offer cash refunds to some customers in the US and Canada that bought tickets prior to March 25, 2020, but those that purchased tickets thereafter have been given credit for canceled events. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright 2021 LawCities.com. I purchased a pair of last minute tickets to Adele in Las Vegas on February 25/2023. Linda Lam focuses her practice on representing consumers, small businesses, and employees in complex litigation. TicketsOnSale.com faces a proposed class action that alleges the company wrongfully charged a California man for tickets to a summer 2020 concert that was postponed indefinitely due to the coronavirus pandemic. Please add, I live in Massachusetts and purchase two tickets to go see Garth brooks. Matthew McMillan Settlement Tickets are 100% guaranteed by FanProtect. I heard they were being sued, so was just waiting for any information on recovery of my money plus the interest that accumulated on my credit card. Most quickly instituted policies of issuing account credits good towards future purchase greater than the value of the cancelled event tickets as a first option for customers, with the option for a cash refund remaining at the customers request. Save my name, email, and website in this browser for the next time I comment. Steve Lopez represents consumers, employees, and whistleblowers harmed by corporate misconduct. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months," Cassidy wrote. As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. It is the world's largest ticket marketplace. I will (apparently) receive a refund, but the damage is done. You will also give up your right to object to the Settlement and you will not be able to be part of any other lawsuit about the legal claims in this case. Previously, she represented workers and retirees at a national employment law firm. They said it would take up to 30 days. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. If I could give zero stars I would. Easy sales process: Not by phone, email, nor chat. Many events this past month were canceled. The company is accused of failing to resolve complaints from tens of thousands of customers. Despite Cassidys representations, cash refunds represented a key component of the contractual agreement between StubHub and ticket buyers that goes beyond mere convenience, the case claims. StubHub has my $253 for tickets I sold. Top Class I want my refund from them as well. The users allege breach of contract and violations of various California consumer protection statutes. Under normal circumstances, these processes are manageable. The case is still pending, but will be heard by a jury. Bear in mind that the information in this blog post summarizes the allegations put forth in the following legal complaint. A Phoenix resident has filed a proposed class action against StubHub in which she claims to be one of many consumers stuck with worthless tickets to canceled events after the $4 billion ticket marketplace decided to walk back its longstanding FanProtect refund guarantee. They may want to act before more angry fans turn to the courts as Matthew McMillan, who sued StubHub in Wisconsin, has already done, albeit in a dispute over a refund for hockey tickets. So Farley filed a credit card dispute against them, and won back his $600. StubHub countered that criticism with its contention that it was simply impossible to provide cash refunds due to the volume of money involved, and the need to claw back payments from ticket sellers on their platform who had already been paid out for the events that were subsequently cancelled. Get the latest news on COVID-19 delivered to you. 3 min read Last Friday, U.S. District Judge Haywood Gilliam declined to dismiss and compel. the replacement of full cash refunds for vouchers valid for one year to events that may never happen, was done for customers convenience. Singh says the reasoning is the financial impact from coronavirus. The settlement will go to consumers in Arkansas, Arizona, Colorado, Maryland, Indiana, Minnesota, Ohio, Virgina, New Hampshire, Wisconsin, Virginia, and the District of Columbia. New cases and investigations, settlement deadlines, and news straight to your inbox. Corrado Rizzi is the Senior Managing Editor of ClassAction.org. Yes I have two events canceled from Covid that I did not get a refund. After a few hours, Stubhub finally refunded the tickets and offered a minimal voucher as compensation (less than 5% of the purchase price). But the company does not need to comply with the law to avoid liability. In the meantime, they may continue to pursue the case individually. Lia Sophia Class Action Lawsuit Settlement, LG V10 Class Action Lawsuit Settlement Offer, Tristar Products Lawsuit How to Avoid the Scam, Class Action Lawsuit Against Transamerica Universal Life Insurance, Class Action Lawsuit Lifelock Reducing Your Court Costs. Print. Please add me to this class action against STUB HUB. Who should shoulder those cancellation costs? We'll email you when an event is canceled. All rights reserved. It is ridiculous. StubHub was sued in a class action over the policy change, and saw its public image battered, all while its purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies, further hindering its ability to take action to survive the pandemic. The plaintiffs are attempting to get the money back from StubHub by seeking a class-action ruling. Last Updated on May 5, 2021 by Dave Clark. StubHubs financial stability is paramount for the company, and the lawsuit will be settled accordingly. Come to find I was charged $300 from my bank account. I was denied my request for a refund. Never again StubHub. The reasoning is due to the financial impact form coronavirus. McMillan accuses StubHub of several things, mainly breach of contract and negligent misrepresentation. THEIR GUARANTEES ARE A LIE. This is the only option that allows you to retain your right to bring another lawsuit against StubHub about the claims in this case, but you give up the right to get an award under the Settlement. This is not good customer care and I would recommend you think carefully before trying to buy tickets through this avenue. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. Privacy Policy | We aim to provide readers with the most up-to-date information available about today's consumer products and services. Unsubscribe at any time. Id like my money back! The venue said tickets can be refunded at place of purchase but you cant reach/contact Ticketmaster in any way. 2023 The Hollywood Reporter, LLC. Weve worked hard to create a platform that serves both buyers and sellers as a trusted marketplace, he wrote. Within 3 hours from the PayPal notifications I politely contacted Stubhub and point out I never purchased the parking tickets for the event. Moreover, the company will be forced to refund its customers. In fact, the suit says, Stubhubs vice president and general counsel testified as much before Congress in February 2020, saying that StubHubs FanProtect guarantee is the hallmark of our business and why we have earned the trust of fans around the globe.. Though defendants StubHub, Inc. and Last Minute Transactions, Inc. have offered customers vouchers worth 120 percent of their total ticket order for canceled events, the lawsuitalleging breach of contract, false advertising, and violations of California consumer protection lawsclaims the companies abrupt and illegal about-face has cheated tens of thousands of customers out of money to which theyre legally entitled. As a result, weve enacted new policies in the US and Canada that we believe are clear and fan-first.. that reports on class action lawsuits, class action settlements, A link has directed you to this review. Emily Walsh. At regular volume, we can afford to take that risk. The court is expected to rule in favor of the plaintiffs at the end of the year. drug injury lawsuits and product liability lawsuits. For Daddario, that price was $6,200. According to the filing, McMillan purchased two tickets to an NHL game in early March. . Matthew McMillan filed the lawsuit in U.S. District Court in Wisconsin on April 2. Rather than a simple courtesy, cash refunds were and remain contractual obligations between StubHub and customers such as the plaintiff, who the suit says bought two NHL tickets and received no refund from StubHub once the league suspended the remainder of its season. The value of a Class Members award depends in part upon the number of persons who participate in the Settlement and will differ depending on whether the Class Member elects to receive cash or a credit. What a scam. At the same time, buyers expect immediate refunds. In closing, the court implored the parties to work together efficiently and cooperatively to move this case forward.. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences. 1:12. He has prosecuted a variety of consumer protection and complex employment cases. No refund or voucher has been offered. If you do not exclude yourself from the Settlement, you may ask to speak in Court about the fairness of the Settlement and any objections you may have at the final approval hearing. Prior to the COVID-19 coronavirus pandemic, StubHubs FanProtect Guarantee told customers that You will be refunded if the event is cancelled and is not rescheduled., Following the COVID-19 coronavirus outrbeak, many StubHub customers have reported that the company refuses to stand by the FanProtect Guarantee, which required refunding customers for cancelled events. Required fields are marked *. The Daily Journal named her a Top Woman Lawyer in California for 2021. If the suit proceeds, StubHub will be ordered to refund all e-ticket purchasers starting in June. Fan rewards: The NHL postponed its season on March 12 in the massive wave of coronavirus shutdowns. Though the plaintiffs in cases filed against Vivid Seats and SeatGeek attempted to add those suits to the MDL as well, the judges declined stating that very few efficiencies would be gained from an industry-wide consolidation effort. I chose CC. I accidentally clicked purchase the ticket, and I thought were still more steps to complete. I called them today, and at least they answered and a nice woman said she would escalate the refund and personally get back to me with an update. McMillan challenges the policy change, saying StubHub did not act fiscally responsible. "Under its 'FanProtect Guarantee,' StubHub typically offered consumers full refunds of the purchase price and fees . According to the suit, StubHubs rollback of its FanProtect Guarantee amid the COVID-19 crisis left thousands of ticketholders without refunds for canceled events despite the defendants earlier promises that this option would be available. McMillan states that StubHub told him that he would receive the coupon in lieu of a monetary refund. The settlement ensures refunds of $3,120,442 to 8,688 Colorado consumers. The court considered arguments that the plaintiffs agreed either before or after their ticket purchase to arbitrate their claims, but declined them as unsupported. The lawsuit also notes that StubHub president Singh Cassidy sent out an email on March 12, saying that refunds would still be available. Read more here: Camp Lejeune Lawsuit Claims. Deadline: May 17, 2022. The suit was filed in error, according to the plaintiff. The lawsuit states that StubHub rescinded its FanProtect guarantee, which allows ticket sellers to offer refunds before the event. Attorneys General from multiple states alleged StubHub refused to give consumers cash refunds for events cancelled because of the COVID-19 pandemic. Adam Silver had to get the Christmas bonanza in- fans be damned. A California state court authorized the notice. It said the coupon would now be the "standard policy for canceled events, with refunds available in jurisdictions where they are required.". A disgruntled StubHub customer has filed a class-action lawsuit following the ticketing platform's coronavirus-related refund-policy reversal. Customers who are due refunds for pre-March 25 2020 events will be paid out by the end of May according to StubHub. The court ordered the company to refund customers if the event was canceled and refund them in full. Now Im stuck with 4 tickets to a concert I cant attend overseas. Unsubscribe easily. But neither Vivid Seats nor StubHub is giving cash refunds for postponed concerts, as long as there is a future date on the calendar. The Settlement Administrator will file any objections with the Court for its review in advance of the final approval hearing. If the show is rescheudled your tickets are good for the new date and you can either attend the show or sell the tickets. Ticket exchange and resale company StubHub has been hit with a $5 million dollar federal class action lawsuit, Billboard reports. The return of live events, the input of customers, partners, and reulators, and the opportunity to finally consult with our new parent company, viagogo, all contrbuted to StubHubs decision to make this move now, the company said in a statement. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many . In that lawsuit, it was claimed that StubHub's pre-COVID policy was to offer cash refunds to anyone who bought tickets from resellers on the secondary ticketing platform to a show that was then . BOSTON . And the beat goes on. Call toll-free from the U.S. or Canada, or chat online with support. Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. All Rights Reserved. CGC18564120, pending in the Superior Court of the State of California, County of San Francisco, which alleges StubHubs method of displaying ticket fees charged to purchasers violated California consumer protection law. A Wisconsin consumer alleges in a proposed class action lawsuit that StubHub has unlawfully pulled back on its longstanding "FanProtect" guarantee by refusing to issue cash refunds for tickets to events canceled due to the coronavirus pandemic. The company also cited a UK Competition and Markets Authority order that prevented StubHub from acquiring Viagogo Entertainment. My husband and I bought concert tickets as a Christmas present to each other. One man is reportedly suing the ticket resale company StubHub for $5 million in a class-action lawsuit. StubHub agreed to a $9.5 million settlement with consumers from 10 states and the District of Columbia. It was also worth 120% of the original order price. StubHub is the world's top destination for ticket buyers and resellers. Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from the company. Should You Become a Constitutional Lawyer? For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. Excluded from the Settlement Class are ticket purchases made using StubHubs app for mobile devices and tablets. In a March 30message to the ticket buying community, StubHub president Sukhinder Singh Cassidy explained the policy change. StubHub finally addressed the formal rescinding of its FanProtect guarantee in a March 30 email from Cassidy in which the company, rather than accept responsibility, continued to tout the policy change as in the interest of customers, the lawsuit says. It provides services for buyers and sellers of tickets for sports, concerts, theater, and other live entertainment events. The credits issued by the company are valid through the end of 2022. U.S. District Judge James S. Moody Jr. tossed the StubHub lawsuit in a Florida federal court, saying that lead .
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