In March 2020, as the scope of the COVID-19 pandemic became apparent, StubHub Inc. changed its policy to offer credits instead of refunds for canceled events, and applied the new policy . McMillan says the game was canceled when the NHL suspended its season on March 12, 2020 due to the coronavirus outbreak.
StubHub won't give refunds for canceled events, just 120% site credit Tried to resell same tickets for $20 more. They also told me that because I did not call them right then and there (and, you know, miss my concert) that I would not be getting a refund. They opened up a tech investigation and realized that it did not actually state on the original order alcohol free section. Is Beyonces Tour Another Dynamic Ticket Price Mess? I'm returning the tickets and buying else where. I sold two tickets on StubHub and only received payment for one. Want to pick up my tickets from a UPS store. I couldn't get a refund even though I had bought the tickets months in advance and asked for a refund hours later. Managing your orders 43. Current Ticket Policies: Subject to Change*. The cookie is used to store the user consent for the cookies in the category "Analytics". Should have checked this site first. We waited two hours until they decided to open the door again. No money back, no excuse as they claim this is the seller fault who mixed the tickets.. My 500 USD are already there for 1 month. Providing refunds obviously makes sense, but what happens for those tickets resold in a secondary market? If Adele ends up cancelling you will get a refund. If yes then, in this case, you can resell your tickets on StubHub and offer someone else the opportunity to attend.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-1','ezslot_4',164,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-1-0'); In some cases, StubHub has a policy that protects buyers by requiring ticket vendors to refund money. Now I have two tickets to a concert, and there's no refunds allowed even though it happened a few minutes ago. if you have any questions please feel free to contact me. I would've been able to see Chris Brown. BEN: MASSACHUSETTS HAS CLEAR RULES ON RETURNS AND REFUNDS. This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. also the card I used to buy them I no longer have.
Ticket buyers and sellers say StubHub owes them after - Marketplace Very disappointed. But you money hungry corporates line your pockets and just go on like we owed that money to you. I'm being charged on sold tickets that were then refunded. Unless they change their cancellation policy and stop selling double-sold tickets, don't ever deal with these crooks. Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. I pointed them to their website homepage where it says "Every order is 100% guaranteed," but they refused to budge. We are waiting for the event promoter to update their website with how they are moving forward with 2020tickets. Also how can stubhub charge me $176 when I never received any money for this purchase. Concert is tonight and just received tickets in a completely different section then what i paid for. However, within a couple of days of filing a complaint with the BBB they had paid me for the second ticket. Contacted the event, and they said the wristband was already registered to someone else. These cookies track visitors across websites and collect information to provide customized ads.
StubHub Refund Class Action Lawsuit - Gibbs Law Group It is at StubHub's discretion to give you a voucher for a future event or credit you with a rain check instead of giving you a direct refund to make up for you not receiving the tickets you made a valid purchase for in a timely manner. Customer service will only take calls for ppl with event in the next 24 hours. Now I'm done with them. We bought 2 tickets 10days before a concert and the tickets arrived at our place, 2hours before the concert. Even in there confirmation they say check your tickets to make sure they are the right ones but yet had nothing they will do if they sent the wrong ones. We also use third-party cookies that help us analyze and understand how you use this website. Save my name, email, and website in this browser for the next time I comment. Tickets were either never delivered or arrived late. I'm just so disappointed because I don't know what went on that people with their tickets couldn't go in anymore!! When the volume of cancellations accelerated a few weeks ago, we were the first in our industry to offer a coupon worth 120% of the ticket value. My tickets were 100% real. If the event was cancelled, you will have received an email from our events team along with a credit on your StubHub account. Those who purchased tickets through StubHub for events subject to the settlement are encouraged to look out for an email from StubHub outlining their options, or contact their state attorney generals office to make their claim. However, StubHub offers a refund.
Covid-19: What to do if you have tickets to an event that is canceled DON'T BUY ON THEIR PLATFORM!!! Make the best possible case for yourself. So they say delivery will be by July 22,2021 so July 21,2021 come I get a e-mail that the tickets were delivered but they were delivered back to the STUBHUB STATION IN CALIFORNIA AND I LIVE IN FLORIDA anyway I call three hours wait on the phone now my son can't make it to the three days concert and they refused to give me a refund and I am stuck with a $805.00 something do you think that's fair. I emailed them screen shots proving there was no such disclosure. This comes as the UKs Competition and Markets Authority (CMA) confirmed last month it proposes to accept a series of promises from the companies, which would include selling off all of StubHubs business outside North America. Just showed up to the McGregor Aldo UFC fight with three other friends with very expensive tickets we bought on StubHub ($1253.00 each). We reached out to the company for an explanation on behalf of a half dozen Massachusetts customers who told us they've been wrongly denied their money back. "You can't change the rules midstream," said Edgar Dworsky of Consumerworld.org. As a marketplace, we act as an intermediary for buyers and sellers. Next time I am going to use a credit card gift card to secure my account so that they can't behave this way. At the event, tickets were discovered to be invalid. But by the end of March, refunds were suddenly gone. For most current purchase, the tickets were not actually available. These tickets were not purchased with a coupon. I believe this is UNFAIR PRACTICE on StubHubs end and that customers should been given a reasonable amount of time to cancel an order especially if it's for a large amount of money. I purchased tickets for a James Taylor conert and paid for them months in advance. This is so wrong in so many ways yet I don't have a leg to stand on. The company blamed the difficulty of recouping from sellers during the pandemic. Is there any way to find out if its still being processed at all? ""You can't change the rules midstream," said Edgar Dworsky of Consumerworld.org. I hope they will reply me asap, I just want get my money back.
StubHub's Changing Refund Policy Under Fire - NBC Boston FRACK! The suit explains how StubHub has changed its. I purchased two lana del rey tickets but when I arrived they said my tickets were not valid ? A LONGTIME BOSTON CONSUMER ADVOCATE AND FORMER ASSISTANT ATTORNEY GENERAL SAYS HE HOPES SHE WILL INTERVENE. COMPANIES CAN HAVE ANY POLICY THEY CHOOSE, BUT IT MUST BE DISCLOSED AND CANNOT BE ALTERED AFTER A TRANSACTION. THESE PEOPLE ARE ENTITLED TO THEIR MONEY BACK. This is the worst service I have ever are ticketes but are tickets were NO good. When I received it, I immediately saw that the parking start time would not allow me enough time to get to and see the full event. Companies doing business in the state can have any policy they choose, but it must be disclosed and can't be altered after a transaction. Needless to say, I received a full refund. Now they are saying they will give us a coupon for events canceled. You will enter your community username and new password and done! The settlement comes just days after the acquisition of StubHub by Viagogo held up by regulators in the UK for a year and a half was finalized with the sale of StubHub International to a Boston-based venture firm. THE COMPANY LOOKED INTO THOSE EVENTS, BUT IS INEXPLICABLY STANDING BY HIS POLICY OF pOFFERING ONLY STORE CREDIT. I will never use StubHub again. Your email address will not be published. My girlfriend's 30th bday gift is being ripped off! I will be filing a formal complaint and will NEVER use stubhub again. While many event ticket operators both in primary and secondary segments offered consumers the option for taking marketplace credit in lieu of refunds for events that were cancelled, StubHub went a step beyond and eliminated the cash refund option entirely unless required by law. Dworsky is a longtime Boston-based consumer advocate and former assistant Attorney General. Last Updated on September 16, 2021 by Dave Clark. It not I guess it is small claims. April 1, 2020 If you have recently made a purchase with StubHub and believe you're eligible for a refund, follow the below steps. We greatly appreciate our communitys patience and understanding during this extraordinary time., Last Updated on April 1, 2020 by Olivia Perreault.
StubHub changes its refund policy during COVID-19 pandemic, how you can The refund will typically process within 5 to 8 business days. Complete StubHub customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com. They said outta luck. They told me their tech would review it. totalling almost 900.00 in the middle of the night. I was told there was no way to cancel the order -- even though it was made by accident and it had only been less than 10 minutes since the purchase was made -- and that I would have to resell the tickets back online to get my money back. So i grabbed 2 tickets ( I checked after they went on sale). Stubhub sucks! If I had purchased elsewhere I would have received a full refund! In normal times, weve made the decision to refund buyers before collecting money from the seller to offer buyers more convenience. I will never use Stub Hub again.
StubHub Settles Multi-State Lawsuit Over COVID Refund Policy Changes Following the change in policy last year, many customers complained and filed lawsuits highlighting how StubHub backed away from its long-standing Fan Guarantee refund policy without informing consumers. So, Stubhub claims to be selling tickets identical to those from the event, but that's a lie. The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. My husband and I had tickets for Food city 500 on Sunday April 5,2020. StubHub made me paid $600+ for 2 tickets of Australian Open Women's finals. StubHub is a ticket exchange that is a go-between for ticket buyers and sellers. What about Canada? Stubhub STOLE THE MONEY FROM ME!!!!! My credit card can do refunds up to 60 days which of course is passed. What if I never got either? YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. Wrong seats. This cookie is set by GDPR Cookie Consent plugin. Just bought tickets. Only tickets you buy and sell on StubHub sites or StubHub mobile apps are covered by our guarantee. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale companys refund policy in 2020. Once they reviewed my email they stated that there was a known system glitch where the disclosure does not show on the mobile app until after the sale is complete. to see the game on TV? These cookies ensure basic functionalities and security features of the website, anonymously. Highly dussapointed. Instead, customers will receive 120 percent of the price they paid for their tickets in the form of a voucher. Receive a full refund of your purchase 2. So we can dig into this deeper, can you please send us an DM with the order number along with the email address and zip/postal code on your account? Someone should file a class action, alot correctly said about the 120% return credit, but my problem is although they said it was credited to my account I cannot find it? Costco Gas Station Hours: Find the Best Time to Fuel Up, Online Retailers and Stores That Sell Authentic Louis Vuitton Products, ALDI Hours Opening Time to Closing Hours, Every Detail Here. StubHub changed its fine print on March 25, offering most customers just a credit. this company sucks. At NO stage did they advertise this game as a TBA or TBC date and time. Everything Everywhere All at Once Sweeps Spirit Awards, N.Y. Times to Stand Trial This Month as Sarah Palin Libel Suit Heads to Jury, How the Supreme Court Could Shake Up Disneys Spider-Man Plans, United States v. 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First off, what's to stop someone from purchasing tickets, printing the PDF ticketed right away and then claiming they accidentally ordered the tickets ? I purchased tickets to the Olympic gymnastics trials in January 2020. Remember to provide us with valuable feedback. Second package was never able to contact anyone to reroute as address was incorrect. However, StubHub is not responsible for partial performances, line-up, time, or venue changes. Tap Tickets in the navigation bar at the bottom. Unfortunately, my order was submitted when I was clicked the cancel button. That is a great question. Include the reason for the refund and any supporting documentation. Stubhub is such a ripoff. It also noted that its ability to open discussions with Viagogo has been a part of the decision. I purchased tickets to the Liverpool v Arsenal game which they were advertising to take place on Saturday 26th August st 3pm. The total number of refunds associated with the settlement is difficult to piece together, and likely could fluctuate depending on how many impacted consumers make claims in the process. Never use stubhub again. Refund peoples money. I called the credit card company and the charges on the card had not even hit yet. Decide on a ticket price and how you will be repaid.
StubHub Issues Response To Voucher Policy Frustration - TicketNews I order tickets for the packers Vikings and was sent tickets for the packers bears 2 days from the order date. They explained to us the person who registered the wristband could show up to the event and claim they lost it. Following backlash from customers, the ticketing company responded in a statement this week. It is taking Stubhub about 120 days to process refunds. Looking at other feedbacks from customers it's clear that I'm not the only one with this frustration and concern!!. Bill Brown also turned to StubHub for a production of "Les Miserables" at the Citizens Bank Opera House. I too spent money on cancelled events. No where did it say there is 15% charge. We were able to register one wristband, but not the other. The StubHub ticket refund class action lawsuit was filed by Matthew McMillan who says he purchased two tickets to a March 20, 2020 National Hockey League game between the Winnipeg Jets and the Minnesota Wild. At this point, this transaction constitutes fraud. I notified a chat type person immediately to tell her I made a mistake. All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place curated and edited by TheTicketingBusiness team at Xperiology. IndustryLegalTop Story Ticketmaster is facing ample fan scrutiny and criticism after quietly changing its refund policy to exclusively cover canceled events, instead of those that have been postponed or rescheduled. If you sell on Stubhub they will waive the sellers fee. Horrible company. I ordered tickets from StubHub in March I am contacting the Better Business Bureau I cannot believe that it is August and you have not refunded my money for our canceled concert this is a complete scam, Cannot get my money until the event happens, you guys were paid twice why not give me a refund my tickets are sold?