Or text 'OUT' to 697326 to report an outage and 'STAT' to receive outage updates. and our Penal Code 591 PC is the California statute that makes it a crime for a person to maliciously disconnect, remove, injure, or obstruct any telephone, cable, or electrical line. Call 800.288.2020 . I have a downed wire in the middle of the street. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Hi, @user_af7a95. it can't possibly cost enough to run a new line to make it worthwhile for Comcast to pursue this in court, and 2.) Never touch a downed overhead electrical line. @XfinityThomasChow long does it take for someone to reply? If the IP address resides on the Comcast network. You aren't allowed to. Type a message to let us know what your issue is. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. It is owned by Sky Group, a division of Comcast.In 2019, Sky News was named Royal Television Society News Channel of the Year, the 12th time it has held the award. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. Our local electrical provider has confirmed this is Comcast's line, not theirs, and the fire dept. How to Report an Issue Online Visit xfinity.com/xfinityassistant. I'm sorry you've had this experience with reaching out to fix this line, u/KennyLog_Ins. Consumer energy outage map Black River Electric Cooperative: To report an outage , call (800) 392-4711 or Automated Customer Service Hotline at (888) 461-COOP. The customer/owner is responsible for installing, maintaining and repairing all equipment beyond theservice connection point except for the electric meter. For more information, please see our Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), 4. I can't get into my property because the line is blocking the drive way. Tips in case of an outage What if my power is out? They have been hanging very low for over a year. In order to get started can you please send me a Modmail message with your full name and service address? A drop-down list appears. 0 0 U user_2ed7eb New Contributor 1 Message 2 years ago I'd like to report a downed telephone/cable wire but my service address isn't near where I'm seeing the issue. Please help before someone gets hurt. How to report a downed wire if I'm not a customer? Here are the steps: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window. Jul 2007 - Sep 20169 years 3 months. Xfinity Customer Service - Contact Us Before contacting them, items GetHuman3339193 may need: Name on account, Billing Address, Last four of social security, and Account PIN The issue in GetHuman3339193's own words In the aftermath of a major storm, be aware of hazards presented by downed power lines. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Type your message in the text area near the bottom of the window. It's a hazard to pedestrians and vehicles! You can contact 811 to get utility lines marked. How do I report a downed line in as few steps possible A drop-down list appears. I hate to hear this has been your experience and would love to investigate this for you! Just select Xfinity support and you will be able to speak with the next available specialist. Who Do You Call for a Downed Cable Line in 2023? - Report Down Phone Our community is your official source on Reddit for help with Xfinity services. You can call us at 1.800.VERIZON (1.800.837.4966) or chat with us by clicking the red Chat Now button on the Contact Us page to report a downed line. This post was marked as closed. Stay at least 35ft away from any downed wires during cleanup and other activities. How to Report an Issue Online Visit xfinity.com/xfinityassistant. It's infuriating. Verizon Customer Service - Contact Us | Verizon Help Center and Support How do I talk to a real person at Comcast? The phone can get very busy, but I can understand if you would rather speak to somebody on the phone. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Comcast does not do tree trimming. DO NOT TOUCH downed lines or anything they are touching. It's in front of my yard, and it goes across the street. To send a direct message you may need to:Click "Sign In"Click the "direct message" iconClick the "New message" (pencil and paper) iconType "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. How to File a Complaint Against Comcast - Your Options - FairShake I have a line in front of my house (laying on the sidewalk) that DTE has told me is a telephone line. We have made changes to keep employees safe so response and call times may be longer than usual. Adding to this post, because the instructions didn't say to wait for a response when using the private message option. We have all the tools to help with your cable line and make sure it gets taken care of. Contact Comcast and let them know of the down landline problem. How to stay in touch with Verizon during an emergency I have a downed line in my front yard. Stay safe if a fallen power line touches your car If your vehicle comes in contact with a downed power line, follow these safety rules: Stay inside your car. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. For immediate assistance, check out the Xfinity Assistant. Report a downed power line - Pacific Gas and Electric Company Sound the horn, roll down your window and call for help. I can understand your view and that is why we have implemented alternative platforms such as Twitter, Facebook, Reddit, and here! Downed power lines and safety after a storm - CenterPoint Energy came out and verified that it isn't live. Xfinity Outage Map Lansing MiWith Smart Home Manager, you can: Get help By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Exposed Line/ Wire - How To Report & Things To Know From AT&T It may be used in setting the FCC's priorities for regulating companies like Comcast. Massive outages do occur because of problems such as storms, floods etc. Include the words "Firewall Investigation" in the subject line. For immediate assistance, check out the Xfinity Assistant. Voting closed 14. Here is a list of frequently requested telephone numbers: Cable. We can assist you with getting a ticket opened to let our amazing local team know. Thanks! 2 1 RR ryanray.rr81 Visitor 2 Messages Robert Campbell on LinkedIn: Small Business Phone Data Plans | Comcast Report unburied cables, exposed wires, or downed lines - AT&T I also appreciate you taking a moment out of your day to reach back out to our team! Throughout our history, DISH has always put customers first. Electric Lines that run from the utility pole to your residence. If youve got a free afternoon, you can run the cable yourself and save some money. Thank you for reaching out to our forums community, its great we can connect this way! Please send us a PM with your first and last name, as well as house numbers to your service address. Let us know. If you're stuck staring at a blank TV or computer screen, check your Xfinity equipment before calling Xfinity customer service. We have made changes to keep employees safe so response and call times may be longer than usual. Connectivity and managing Your Comcast Business network. Reporting A Downed Dangerous Pole | AT&T Community Forums Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Youve reached the best place and perfect person to help with virtually all of your account needs! Thank you so much Anthony for sending us over those details and the Modmail. It has been severed months ago and left hanging. Report it online using Xfinity Assistant. Hello saftek and welcome, Payments are posted to your account after 5:30 p.m. on the day they are received. . Service Status Center | Comcast Business Click the direct message icon, 2. Comcast Line Down in My Yard : r/Comcast_Xfinity - reddit How do I report this? Please call 1-800-494-4000 to report a gas or electric emergency, or to report an outage. The tree and the cable are both on the grass verge next to my property. Where or how can I report this? I called but only received voice mail. Find an Xfinity Location Check the status and hours of locations near you. If youre signing up for new services or moving, you can check online to see if Xfinity service is available at your address. Whenever there is an outage, your first step is to report it via email or twitter. Press question mark to learn the rest of the keyboard shortcuts. up. Can you direct message us your name and address, please? I explained this to the rep when I called to cancel. Press question mark to learn the rest of the keyboard shortcuts. Let us give you a call as soon as an agent is available. Select Restart Modem to begin troubleshooting. Rod Furlan is a crook and Thief and should be held accountable. However, its critical not to cut into a power line, as you know. Do not send the firewall logs as an attachment. An official employee, such as myself or whoever is first available, will respond. Why is my Xfinity Cable box stuck on boot? Type your message in the text area near the bottom of the window 5. to Call your mayor's office. It's not the power line and I don't think it's the regular cable either because there's no service outage. The easement at my back property line has poles with electric and utility lines. I have followed these instructions and sent the private message on 6/1/21. Then Call Us. If you absolutely need to have it removed, consult with an electrician before doing so. Cut and paste the firewall logs (including the offending Comcast IP address) into an email and send it to abuse@comcast.net. What to do if you see a downed power line - Pacific Gas and Electric Please call us at 1-800-XFINITY to talk to one of our customer service representatives for further information. Going forward, I'm truly sorry to hear about the delay in response time on our part regarding your recent ticket inquiry as this is not the experience we want for you! Can you please send us a Modmail message with your first and last name and full address? View the Xfinity outage map and find out when an area will be back online. Wires down in your yard: Who is responsible? - ABC27 3.) Wireclub Review Step-by-step Wireclub Login Process 2023 | SDA Studio Kft. BBC - Wikipedia 1. Scroll down and select Manage Internet. Report Issues with Your Xfinity Services - Xfinity Support Hope this helps you out. A recent storm brought down a tree which took down one of the above ground cables by my house. Manage day-to-day operations for call center ensuring meeting all department key metrics (i.e. You will need to contact a tree trimming service yourself. Contact Us - Customer Service Phone Numbers & Chat | Frontier Select Start Troubleshooting to begin your modem restart. Survey the area before starting work for the presence of overhead wires and avoid touching anything that may be in contact with a wire, like tree . Report downed power lines at 713-207-2222. I see where the report number has changed, it use to be the main number 800-288-2020 that may have something to do with it. I hope youre having a great week so far! Our team can assist with getting those downed wires raised. I am at a loss. Stay put and call 911. We'll check for other device outages in your area, and you can enter your mobile number if you'd like to receive text message updates from us. I need someone to come out and fix it. That legacy of commitment to customer service continues throughout this pandemic as DISH has taken active steps to maintain your ability to sign up for DISH service and protect you and your family during technician visits and in the DISH installation process. I will post again here when/if I receive a reply or action is taken. I do apologize once again for the delay on our end and sincerely appreciate all your patience! The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. I really appreciate you being a member of the Comcast Family! Privacy Policy. Immediately Call Emergency Services. The channel and its live streaming world news is available . https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) Type your message in the text area near the bottom of the window Press Enter to send it. Ask for the Comcast liason. Sky News is distributed via an English-language radio news service, and through online channels. Woman battles Comcast over downed line - WSAZ If you have questions about your services, we're here to answer them. Call 800.288.2020. Low hanging main line cable | Comcast Business Support Community Home Maintenance Question: Does Comcast Hve To Repair A Cut Cable Line. Search accounts based on account number, or chat online. Comcast Phone Number | Call Now & Skip the Wait - GetHuman Its important that you dont exit the vehicle unless youre in imminent danger. Report a Problem Full Outage Map Problems in the last 24 hours The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. Should you experience further issues, please create a new post. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Press Enter to send it. Report an Outage | PECO - An Exelon Company - PECO Energy Company Heads up: Extreme weather or other factors can bring down lines, including electrical lines. Who Do I Contact About Downed Phone Line In My Backyard? What you need to do: File an informal complaint against Comcast on the FCC's public website by following the instructions here. We're sorry that didn't solve your issue. The metal cable is entangled in my chain-link fence and poses a serious hazard if there was a lightning storm. Privacy Policy. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! Repairing damaged wiring is easy and it can save you time and money, but care must be taken any time a soldering iron is used. Who is responsible for cable line from pole to house? I called 800-288-2020 and was told to call Risk Management at 800-894-0374. The British Broadcasting Corporation ( BBC) is the national broadcaster of the United Kingdom, based at Broadcasting House in London, England. You have to sign up for gig service and sign a 2 year contract first. Call us anytime at. When asked if you want to order new service, say "No." I love that there is post after post after post of issues like this on the forums and every time the answer is to send a private message. It is the world's oldest national broadcaster, and the largest broadcaster in the world by number of employees, employing over 22,000 staff in total, of whom approximately 19,000 are in public-sector . The tubing will start to shrink almost right away. Some utility companies mark or paint their lines. This will stiffen the damaged area and protect the exposed wire to prevent further wear and tear. How do I report a downed telephone line? Hey there, @user_2ed7eb as this thread is quite a few years old, please create your own thread about your low hanging line so we can properly document the situation and get things resolved. Enter another ZIP to see info from a different area. Asking on behalf of my place of business. Downed/hanging electrical wires - who to report to? | Universal Hub Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Write your 17-digit account number on the "For" line of your check or money order. To confirm, are the wires in question still low-hanging by chance? LEAVE THE AREA IMMEDIATELY and call PECO at (for any emergency) 1-800-841-4141 or . I have a downed wire in the middle of the street. Xfinity Status Center - Check for Service Outages In Your Area A violation of this law can lead to misdemeanor or felony charges, and is punishable by up to 3 years in jail. Let us know if you find downed or uncovered wires or cables in your area. How do I report a downed telephone line? | AT&T Community Forums I'll bring it to the attention of a board admin, I know that doesn't do you any good now. That's not what we want to see! Press 0 a lot. 115.124.120.233 Downed Wires | Baltimore Gas and Electric Company Yes, Comcast will come to your house to install the cable lines and equipment to your home. The "Xfinity Support" graphic replaces the "To:" lineType your message in the text area near the bottom of the windowPress Enter to send it. Id give them a ring. How do I report an above ground cable down? : r/Comcast_Xfinity - reddit
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